The statutory right of private costumers.

Consumers are entitled to the right of cancellation according to the following conditions where by the consumer is any natural person entering into a legal transaction for a purspose that can be attributed neither to a commercial nor a self-employed occupational activity:

Cancellation policy

The statutory right

You have the right to  revoke the contract within 14 days without any reasons.

The withdrawal period is fourteen days from the day you or your third party which is not a carrier, receives the goods. 

To exert the right of withdrawal you have to inform us  (TBS GmbH, Finkenstr. 73, 67661 Kaiserslautern, E-Mail: with a clear explanation (eg. letter sent by post  or E-Mail). You can use the following blank form (eg., but you don't have to.
The timely dispatch of the revocation shall be deemed sufficient for compliance with the revocation term.

Effect of withdrawal
If you withdraw from this contract, we have to repay all of the payments we received from you, including the shipment (not the costs if you chose eg. express shipment) within 14 days.
For the repayment we use the same payment you chose. We can withhold the reimbursement until we received the goods or you supplied evidence of having sent back the goods whichever is the earliest.
You have to return the goods directl. In everyany case not later than 14 days after the day you told us about the withdrawal. You have to pay the shipment back to us.
You shall be liable for any diminished value of the goods resulting from the handling other than what is necessary to ascertain the nature and functioning of the goods.

Exclusion of withdrawal

This right shall not apply for provision of goods produced to your specifications or which have been evidently made according or which are individual selection.